Assessment of Youth Friendly Health Services - Systematic review

posted 30 Nov 2013, 08:59 by Damian Wood   [ updated 30 Nov 2013, 09:13 ]
Researchers from the Centre for Adolescent Health Melbourne, Australia writing in the June 2013 edition of the Journal of Adolescent Health provide a systematic review of the Assessment of Youth-Friendly Health Care focussing on indicators drawn from young people's perspectives. They identified twenty-two studies were identified: 15 used quantitative methods, six used qualitative methods and one used mixed methodology. Eight domains stood out as central to young people's positive experience of care. These were: accessibility of health care; staff attitude; communication; medical competency; guideline-driven care; age appropriate environments; youth involvement in health care; and health outcomes. Staff attitudes, which included notions of respect and friendliness, appeared universally applicable, whereas other domains, such as an appropriate environment including cleanliness, were more specific to particular contexts. They conclude that these eight domains provide a practical framework for assessing how well services are engaging young people. Measures of youth-friendly health care should address universally applicable indicators of youth-friendly care and may benefit from additional questions that are specific to the local health setting.